Soft Skills Workshops Menu
Please scroll down for a full list of our soft skill workshops titles. We will customize these courses to your needs.
Leadership
· Creative Thinking
· Critical Analysis
· Critical Thinking
· Leadership Behavior
· Situational Analysis
· Leading Through Change
· Maximizing Efficiency and Effectiveness
· Motivating Your Team
· Practicing Leadership
· Communication Skills for Leaders
· Solving People Problems
· Staying Effective During Change
· Transformational Leadership
· The Path to Situational Leadership
· Visioning
Management
· Decision Making
· Effective Meetings
· Emotion and Engagement — the Secret to Employee Motivation
· Enhancing Managerial Effectiveness
· Financial Management for the Non-financial Manager
· Implementing Change
· Maintaining Customer Driven Quality
· Management Skills
· Managing Conflicts
· Managing Diversity
· Managing Performance
· Practical Management Skills for Senior Managers
· Priority Management
· Problem Solving and Decision Making
· Project Management Fundamentals
· Skills for Effective Human Relations
· Vision, Values, and Corporate Integrity
Project Management
· Aligning & Developing Your Project Team
· Effective Preparation and Startup Projects
· Managing and Administering Contracts, Joint Ventures and Partnerships
· Managing Cultural Diversity in Projects
· Managing Multiple Projects
· Overview of Project Management Fundamentals
· PMP Test Preparation
· Project Management Fundamentals
· Project Monitoring and Control
· Quality Metrics for Projects
· Stakeholder Management and Project Communication
Human Resources Management
· Attendance Management
· Behavior-Based Interviewing
· Coaching for High Performance
· Conducting Effective Interviews
· Creating an In-House Mentor Program
· Design, Develop and Implement an Employee Orientation Program
· Designing and Using Employee Incentive Programs
· Grievance Handling
· Human Resource Management
· Human Rights in the Workplace
· Humor and Laughter at Work
· Interview Skills
· Managing Performance
· Motivating People Today
· Positive Discipline Strategies
Business and Technical Writing
· Back to Basics – Business Writing Refresher
· Basic Writing Skills
· Business Communication Basics
· Conducting Effective Needs Analysis
· Designing and Writing Manuals
· Editing
· Effective Written Communication
· Eliminating Bias from Your Writing
· Human Factors and Information Design
· Managing Document Projects
· Plain Language Writing and Editing
· Planning and Implementing a Plain Language Program
· Simplified English
· Speech Writing
· Technical Writing Fundamentals
· Usability Testing and Audience Research
· Writing Briefing Notes
· Writing Business Plans
· Writing Effective Memos and Letters
· Writing Effective Proposals
· Writing for E-mail and the Internet
· Writing Marketing and Promotional Material
· Writing Technical Reports
Communication
· Anger Management
· Assertive Communication
· Business Communication for Professionals
· Communicate with Impact
· Communicating During Conflict
· Communication Across Cultures
· Dealing with Difficult Clients
· Effective Communication
· Effective Negotiation
· Focused Listening Skills
· Power-Talking: Advanced Speaking Skills
· Public Speaking
· Presentation Skills
· Verbal De-Escalation
Sales Skills
· Selling an Experience vs. Selling a Product
· The Fine Art of Selling
· Working with Objections
· 3 C’s of Closing the Sale
· 3 Keys to Asking for and Making the Sale
· 3 Keys to Growing Customers
· 5 Sales for Every Customer
Customer Service
· Customer Handling Skills
· Customer Service Fundamentals
· Customers, Conflict and Confrontation
· Dealing with Difficult Customers
· Delivering Customer Driven Quality
· Finding a Customer Focus
· Fish™ Philosophy
· Maintaining a High-Service Profile
· Serving Internal Customers
Marketing
· Advertising and Promotions
· Marketing Fundamentals
· Marketing Your Product and Services Successfully
· Public Relations
· Self-Promotion – Brand “You”
· Working with the Media
· 360 Degree Marketing
Team Development
· Be an Effective Team Player
· Building Productive Teams
· Team Problem Solving
· Team Skills
Success Skills
· Business Etiquette
· Change Your Mind
· Effective Human Relations
· Goal Setting and Decision Making
· Group Decision-Making
· Influence without Authority
· Is Coffee Break the Best Part of Your Day
· Juggling Multiple Priorities
· Life Management
· Position Yourself for Success
· Professional Telephone Skills
· Smooth Moves – A Survivor’s Guide to Business Etiquette
· Speed Writing
· Stress Management
· Taking Notes and Minutes
· Telephone Skills for Telephone Professionals
· The Power of Intention
· Time Management
· Working in a Diverse Environment
· Working with Difficult People
Personal Management
· Balancing Home and Work
· Esteem and Personal Management
· Finding Balance and Clarity
· Powerful Professional Image
· Shifting to Wellness™
Training
· Capturing Attention in the Classroom
· Designing Effective Evaluation
· Effective Facilitation Skills
· Lesson Planning
· Front Line Services Train the Trainer
· Manager/Owner Development Train the Trainer
· Sales Skills Train the Trainer
· Teaching for Transfer
· Train the Technical Trainer
· Using Adult Learning Principles
Retail
· Business Etiquette and Professionalism for Retail Staff
· Customer Service
· Employee Effectiveness
· Front Line Supervision
· Maximizing Merchandising
· Basic Selling Skills
· Cultivating a Team Environment
· Customer Service – Above & Beyond
· Dealing with Difficult People
· Keeping the Customer Satisfied
· Management Leadership Skills
· Recruiting and Retaining Top Talent
· Secrets to Increased Sales
· The Psychology of Selling
Board Development
· Board Member Bootcamp
· Boards That Matter
· Collaborative Leadership and Decision Making
· Managing and Motivating Volunteers
· Managing Contracts and Commitments
· Meeting Mastery
· Policy Governance
· Roberts Rules of Order
· Strategic Planning
· Taking Effective Minutes and Notes
· Working with Boards
Leadership
· Creative Thinking
· Critical Analysis
· Critical Thinking
· Leadership Behavior
· Situational Analysis
· Leading Through Change
· Maximizing Efficiency and Effectiveness
· Motivating Your Team
· Practicing Leadership
· Communication Skills for Leaders
· Solving People Problems
· Staying Effective During Change
· Transformational Leadership
· The Path to Situational Leadership
· Visioning
Management
· Decision Making
· Effective Meetings
· Emotion and Engagement — the Secret to Employee Motivation
· Enhancing Managerial Effectiveness
· Financial Management for the Non-financial Manager
· Implementing Change
· Maintaining Customer Driven Quality
· Management Skills
· Managing Conflicts
· Managing Diversity
· Managing Performance
· Practical Management Skills for Senior Managers
· Priority Management
· Problem Solving and Decision Making
· Project Management Fundamentals
· Skills for Effective Human Relations
· Vision, Values, and Corporate Integrity
Project Management
· Aligning & Developing Your Project Team
· Effective Preparation and Startup Projects
· Managing and Administering Contracts, Joint Ventures and Partnerships
· Managing Cultural Diversity in Projects
· Managing Multiple Projects
· Overview of Project Management Fundamentals
· PMP Test Preparation
· Project Management Fundamentals
· Project Monitoring and Control
· Quality Metrics for Projects
· Stakeholder Management and Project Communication
Human Resources Management
· Attendance Management
· Behavior-Based Interviewing
· Coaching for High Performance
· Conducting Effective Interviews
· Creating an In-House Mentor Program
· Design, Develop and Implement an Employee Orientation Program
· Designing and Using Employee Incentive Programs
· Grievance Handling
· Human Resource Management
· Human Rights in the Workplace
· Humor and Laughter at Work
· Interview Skills
· Managing Performance
· Motivating People Today
· Positive Discipline Strategies
Business and Technical Writing
· Back to Basics – Business Writing Refresher
· Basic Writing Skills
· Business Communication Basics
· Conducting Effective Needs Analysis
· Designing and Writing Manuals
· Editing
· Effective Written Communication
· Eliminating Bias from Your Writing
· Human Factors and Information Design
· Managing Document Projects
· Plain Language Writing and Editing
· Planning and Implementing a Plain Language Program
· Simplified English
· Speech Writing
· Technical Writing Fundamentals
· Usability Testing and Audience Research
· Writing Briefing Notes
· Writing Business Plans
· Writing Effective Memos and Letters
· Writing Effective Proposals
· Writing for E-mail and the Internet
· Writing Marketing and Promotional Material
· Writing Technical Reports
Communication
· Anger Management
· Assertive Communication
· Business Communication for Professionals
· Communicate with Impact
· Communicating During Conflict
· Communication Across Cultures
· Dealing with Difficult Clients
· Effective Communication
· Effective Negotiation
· Focused Listening Skills
· Power-Talking: Advanced Speaking Skills
· Public Speaking
· Presentation Skills
· Verbal De-Escalation
Sales Skills
· Selling an Experience vs. Selling a Product
· The Fine Art of Selling
· Working with Objections
· 3 C’s of Closing the Sale
· 3 Keys to Asking for and Making the Sale
· 3 Keys to Growing Customers
· 5 Sales for Every Customer
Customer Service
· Customer Handling Skills
· Customer Service Fundamentals
· Customers, Conflict and Confrontation
· Dealing with Difficult Customers
· Delivering Customer Driven Quality
· Finding a Customer Focus
· Fish™ Philosophy
· Maintaining a High-Service Profile
· Serving Internal Customers
Marketing
· Advertising and Promotions
· Marketing Fundamentals
· Marketing Your Product and Services Successfully
· Public Relations
· Self-Promotion – Brand “You”
· Working with the Media
· 360 Degree Marketing
Team Development
· Be an Effective Team Player
· Building Productive Teams
· Team Problem Solving
· Team Skills
Success Skills
· Business Etiquette
· Change Your Mind
· Effective Human Relations
· Goal Setting and Decision Making
· Group Decision-Making
· Influence without Authority
· Is Coffee Break the Best Part of Your Day
· Juggling Multiple Priorities
· Life Management
· Position Yourself for Success
· Professional Telephone Skills
· Smooth Moves – A Survivor’s Guide to Business Etiquette
· Speed Writing
· Stress Management
· Taking Notes and Minutes
· Telephone Skills for Telephone Professionals
· The Power of Intention
· Time Management
· Working in a Diverse Environment
· Working with Difficult People
Personal Management
· Balancing Home and Work
· Esteem and Personal Management
· Finding Balance and Clarity
· Powerful Professional Image
· Shifting to Wellness™
Training
· Capturing Attention in the Classroom
· Designing Effective Evaluation
· Effective Facilitation Skills
· Lesson Planning
· Front Line Services Train the Trainer
· Manager/Owner Development Train the Trainer
· Sales Skills Train the Trainer
· Teaching for Transfer
· Train the Technical Trainer
· Using Adult Learning Principles
Retail
· Business Etiquette and Professionalism for Retail Staff
· Customer Service
· Employee Effectiveness
· Front Line Supervision
· Maximizing Merchandising
· Basic Selling Skills
· Cultivating a Team Environment
· Customer Service – Above & Beyond
· Dealing with Difficult People
· Keeping the Customer Satisfied
· Management Leadership Skills
· Recruiting and Retaining Top Talent
· Secrets to Increased Sales
· The Psychology of Selling
Board Development
· Board Member Bootcamp
· Boards That Matter
· Collaborative Leadership and Decision Making
· Managing and Motivating Volunteers
· Managing Contracts and Commitments
· Meeting Mastery
· Policy Governance
· Roberts Rules of Order
· Strategic Planning
· Taking Effective Minutes and Notes
· Working with Boards