SoftSkills

Soft Skills Workshops Menu

Please scroll down for a full list of our soft skill workshops titles. We will customize these courses to your needs.

Leadership

·         Creative Thinking

·         Critical Analysis

·         Critical Thinking

·         Leadership Behavior

·         Situational Analysis

·         Leading Through Change

·         Maximizing Efficiency and Effectiveness

·         Motivating Your Team

·         Practicing Leadership

·         Communication Skills for Leaders

·         Solving People Problems

·         Staying Effective During Change

·         Transformational Leadership

·         The Path to Situational Leadership

·         Visioning

Management

·         Decision Making

·         Effective Meetings

·         Emotion and Engagement — the Secret to Employee Motivation

·         Enhancing Managerial Effectiveness

·         Financial Management for the Non-financial Manager

·         Implementing Change

·         Maintaining Customer Driven Quality

·         Management Skills

·         Managing Conflicts

·         Managing Diversity

·         Managing Performance

·         Practical Management Skills for Senior Managers

·         Priority Management

·         Problem Solving and Decision Making

·         Project Management Fundamentals

·         Skills for Effective Human Relations

·         Vision, Values, and Corporate Integrity

Project Management

·         Aligning & Developing Your Project Team

·         Effective Preparation and Startup Projects

·         Managing and Administering Contracts, Joint Ventures and Partnerships

·         Managing Cultural Diversity in Projects

·         Managing Multiple Projects

·         Overview of Project Management Fundamentals

·         PMP Test Preparation

·         Project Management Fundamentals

·         Project Monitoring and Control

·         Quality Metrics for Projects

·         Stakeholder Management and Project Communication

Human Resources Management

·         Attendance Management

·         Behavior-Based Interviewing

·         Coaching for High Performance

·         Conducting Effective Interviews

·         Creating an In-House Mentor Program

·         Design, Develop and Implement an Employee Orientation Program

·         Designing and Using Employee Incentive Programs

·         Grievance Handling

·         Human Resource Management

·         Human Rights in the Workplace

·         Humor and Laughter at Work

·         Interview Skills

·         Managing Performance

·         Motivating People Today

·         Positive Discipline Strategies

Business and Technical Writing

·         Back to Basics – Business Writing Refresher

·         Basic Writing Skills

·         Business Communication Basics

·         Conducting Effective Needs Analysis

·         Designing and Writing Manuals

·         Editing

·         Effective Written Communication

·         Eliminating Bias from Your Writing

·         Human Factors and Information Design

·         Managing Document Projects

·         Plain Language Writing and Editing

·         Planning and Implementing a Plain Language Program

·         Simplified English

·         Speech Writing

·         Technical Writing Fundamentals

·         Usability Testing and Audience Research

·         Writing Briefing Notes

·         Writing Business Plans

·         Writing Effective Memos and Letters

·         Writing Effective Proposals

·         Writing for E-mail and the Internet

·         Writing Marketing and Promotional Material

·         Writing Technical Reports

Communication

·         Anger Management

·         Assertive Communication

·         Business Communication for Professionals

·         Communicate with Impact

·         Communicating During Conflict

·         Communication Across Cultures

·         Dealing with Difficult Clients

·         Effective Communication

·         Effective Negotiation

·         Focused Listening Skills

·         Power-Talking: Advanced Speaking Skills

·         Public Speaking

·         Presentation Skills

·         Verbal De-Escalation

Sales Skills

·         Selling an Experience vs. Selling a Product

·         The Fine Art of Selling

·         Working with Objections

·         3 C’s of Closing the Sale

·         3 Keys to Asking for and Making the Sale

·         3 Keys to Growing Customers

·         5 Sales for Every Customer

Customer Service

·         Customer Handling Skills

·         Customer Service Fundamentals

·         Customers, Conflict and Confrontation

·         Dealing with Difficult Customers

·         Delivering Customer Driven Quality

·         Finding a Customer Focus

·         Fish™ Philosophy

·         Maintaining a High-Service Profile

·         Serving Internal Customers

Marketing

·         Advertising and Promotions

·         Marketing Fundamentals

·         Marketing Your Product and Services Successfully

·         Public Relations

·         Self-Promotion – Brand “You”

·         Working with the Media

·         360 Degree Marketing

Team Development

·         Be an Effective Team Player

·         Building Productive Teams

·         Team Problem Solving

·         Team Skills

Success Skills

·         Business Etiquette

·         Change Your Mind

·         Effective Human Relations

·         Goal Setting and Decision Making

·         Group Decision-Making

·         Influence without Authority

·         Is Coffee Break the Best Part of Your Day

·         Juggling Multiple Priorities

·         Life Management

·         Position Yourself for Success

·         Professional Telephone Skills

·         Smooth Moves – A Survivor’s Guide to Business Etiquette

·         Speed Writing

·         Stress Management

·         Taking Notes and Minutes

·         Telephone Skills for Telephone Professionals

·         The Power of Intention

·         Time Management

·         Working in a Diverse Environment

·         Working with Difficult People

Personal Management

·         Balancing Home and Work

·         Esteem and Personal Management

·         Finding Balance and Clarity

·         Powerful Professional Image

·         Shifting to Wellness™

Training

·         Capturing Attention in the Classroom

·         Designing Effective Evaluation

·         Effective Facilitation Skills

·         Lesson Planning

·         Front Line Services Train the Trainer

·         Manager/Owner Development Train the Trainer

·         Sales Skills Train the Trainer

·         Teaching for Transfer

·         Train the Technical Trainer

·         Using Adult Learning Principles

Retail

·         Business Etiquette and Professionalism for Retail Staff

·         Customer Service

·         Employee Effectiveness

·         Front Line Supervision

·         Maximizing Merchandising

·         Basic Selling Skills

·         Cultivating a Team Environment

·         Customer Service – Above & Beyond

·         Dealing with Difficult People

·         Keeping the Customer Satisfied

·         Management Leadership Skills

·         Recruiting and Retaining Top Talent

·         Secrets to Increased Sales

·         The Psychology of Selling

Board Development

·         Board Member Bootcamp

·         Boards That Matter

·         Collaborative Leadership and Decision Making

·         Managing and Motivating Volunteers

·         Managing Contracts and Commitments

·         Meeting Mastery

·         Policy Governance

·         Roberts Rules of Order

·         Strategic Planning

·         Taking Effective Minutes and Notes

·         Working with Boards