CURRENT WEBINARS

 Communication Skills in the Workplace | TBD

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It is well known that before you come to work, you have to leave your casual self back home. In the office, you're an employee, someone who's supposed to go about his/her work in the most professional manner. There is a way to talk to your superiors, to your peers and your subordinates. This method of communication is known as workplace communication and is typically formal and to the point. So how does one get the required workplace communication skills and what is the importance of communication skills in the workplace? This webinar will give you practical tools on effective communication skills in business.


$199.00 per person

Through the Customer Eyes |TBD

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Through the Customer's Eyes is a powerful, practical training and certification program for customer service representatives that will benefit any employee who interacts with customers. 

Developed in cooperation with, and endorsed by, the International Customer Service Association,
Through the Customer's Eyes will help you:
  • Improve productivity.
  • Increase employee retention.
  • Implement consistent training.
  • Create dependable service levels.
  • Establish objective basis for employee evaluations.
  • Create competitive advantage through superior customer service.
Through the Customer's Eyes guides participants through six distinct modules covering core customer service knowledge and skills. Follow the links below to learn more and play video samples from each module: 

·         Why Customer Service Matters
·         What Customers Want
·         Essential Customer Service Skills, Part I
·         Essential Customer Service Skills, Part II
·         Handling Complaints and Dealing with Angry People
·         Customer Service as a Strategic Marketing Tool and Customer Service Teams

$179.99 per person

Microsoft Excel 2007 Tips & Tricks   |    TBD

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We will present tips and tricks to help you make the most of Microsoft Excel. You'll learn various ways to optimize use of this application. These include calculations on-the-fly, quick formatting tools such as Format Painter and conditional formatting, methods to filter data, and how to use dropdowns for data entry. Using the VLOOKUP function to translate scores into letter grades will also be demonstrated. Come discover some hidden gems of Excel.

Who Should Attend: This webinar is designed for anyone familiar with and comfortable working in Excel who wants to upgrade to the new and improved features of Excel 2007. Ideal for desktop/end users as well as IT support and help desk staff

$79.99 per person

Managing Government Contracting 101 |TBD

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BLE’s contract administration training course will help administer and manage contracts on schedule and within budget. You will learn the keys understanding the Federal Government, General Services Administration (GSA) Schedules, the Federal Acquisition Regulations (FAR), Source Justifications, Primes. Subcontract relationships and flow down clauses and more.




$349.00 per person